About this role
Respond promptly to guest calls and departmental work orders (e.g. HotSOS); give priority to guest-occupied rooms and villasCarry out first-line repairs across trades: electrical, plumbing, HVAC, minor carpentry, locks and general maintenancePerform scheduled plant room rounds, recording readings for chillers, AHUs/FCUs, boilers, pumps, water tanks, pools and generatorsMonitor the BMS and fire alarm panel; act immediately on alarms and escalate to the Duty Engineer as neededAct as a member of the emergency response team: fire, flooding, power failure, lift entrapment and gas leaksCheck public areas, lighting, signage and pool and beach equipment during rounds; fix or report defectsCarry out preventive maintenance tasks assigned by the supervisor during quieter periodsIssue and follow permit-to-work and lock-out/tag-out procedures; supervise contractors working during the shiftComplete the shift log and give a clear handover to the next shift, including open jobs and recurring issuesRecord energy and water meter readings and support Planet 21 sustainability actionsBe courteous and discreet with guests when working in rooms and public areasFollow Health & Safety, Dubai Civil Defence and Accor standards, and keep tools and the workshop clean Diploma or technical certificate in electrical, mechanical or HVAC engineering, or equivalent trade qualificationMinimum 3 years' multi-skilled maintenance experience, ideally in a 5-star hotel or resortPractical knowledge of electrical systems (LV), plumbing, HVAC and building management systemsFamiliarity with fire safety systems and emergency proceduresGood spoken and written EnglishComputer literate; able to use the maintenance system and shift logs