About this role
Summary of Responsibilities:
Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include, but are not limited to, the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesProvide a warm, sincere and engaging service that ensures Guests feel valuedEnsure guest rooms are cleaned to exacting Fairmont standardsReport any maintenance defects in guestrooms and surrounding areas to Royal ServiceReport ‘out of service’ rooms to Floor Supervisor or housekeeping officeTreat each and every Guest as a unique individualAnticipate Guests’ needs with thoughtful and personal touchesResolve Guest problems and never saying “no” without offering an alternativeBe an ambassador for the Brand, Hotel, Community and ColleaguesBe guided by Fairmont core values; respect, integrity, teamwork and empowermentClean and stock linen closet at the end of your shiftTurn in all lost and found items to Security following standard procedureProvide night service (refresh rooms in the evening when required)Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).Perform any other duties, tasks, and assignments within your department as required Qualifications:
Previous housekeeping experience in a luxury hotel environment is an assetExcellent communication and organizational skillsMust possess a strong work ethic and be able to work efficiently in a demanding, fast paced environmentMust be physically fit and have the ability to stand, lift, push and pull for long periods during shiftAbility to work well under pressureKnowledge of all hotel facilities and surrounding area is an asset Physical Aspects of Position (include but are not limited to):
Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. Does not lift weights exceeding 25 lbs. Requires constant repetitive motion. Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.