About this role
Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activitiesAnswer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedureCoordinate all group arrangementsWork with group contacts to facilitate program planning and requirementsCommunicate group needs and specifications to all relevant departmentsMaintain a record of all clients and their profile.Organize regular visits in accordance to a predetermined plan.Prepare a monthly schedule to record all sales and other related activities for the preceding month.Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.Handle additional responsibilities as & when delegated by the Management. Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related fieldProven experience in a sales coordination, administrative support, or sales operations roleStrong organizational and time management skills with the ability to prioritize multiple tasks effectivelyExcellent verbal and written communication skills in EnglishProficiency in Microsoft Office applications, particularly Excel, Word, and PowerPointDemonstrated ability to manage multiple priorities in a fast-paced, dynamic environmentStrong attention to detail with a commitment to accuracy and qualityExcellent interpersonal skills with a customer-focused and empathetic approachAbility to work collaboratively with cross-functional teams while maintaining professionalism and confidentialitySelf-motivated, proactive, and capable of working independently with minimal supervisionFlexibility and adaptability to changing business needs and operational requirementsStrong analytical skills with the ability to interpret data and prepare meaningful reports Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.