About this role
Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenueAims to upsell rooms and other services to maximize the profitability of the companyIs fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practicesLeases and cooperates with other departments as neededCreates reports or partake in projects as directed by managementAssists other Business Units as and when needed
Minimum 1 Years as a Reservations AgentKnowledge of Accor Distribution and Reservation systems is preferable experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus