About this role
We're looking for a dedicated and detail-oriented Housekeeping Executive to join our dynamic team in Mumbai, India. In this pivotal role, you'll lead our housekeeping operations with enthusiasm and precision, ensuring exceptional cleanliness standards while fostering a collaborative and supportive work environment. As a Housekeeping Executive, you'll be the driving force behind maintaining our facility's pristine condition and delivering outstanding guest experiences through meticulous attention to detail and efficient team management.
Supervise and manage the housekeeping team with professionalism and empathy, conducting daily briefings, performance assessments, and providing constructive feedback to drive continuous improvementEnsure all guest rooms, balconies, corridors, linen rooms, and pantries meet established cleanliness and quality standards through regular inspections and decisive corrective actionsOversee the maintenance and cleanliness of public areas, equipment, and facilities, maintaining organized systems and efficient workflowsRespond promptly and professionally to guest requests, including room replenishment, issue resolution, and special accommodations, demonstrating exceptional customer focusMaintain accurate and organized records, including section floor reports, room status documentation, and incident reports, ensuring transparency and accountabilityConduct thorough room inspections, identify maintenance issues, and report unusual activities to the Housekeeping Manager with analytical precisionDemonstrate comprehensive knowledge of hotel fire and life safety procedures, emergency protocols, and ensure team compliance with all safety regulationsEstablish and maintain effective working relationships with colleagues across departments, promoting an inclusive and collaborative workplace cultureAttend all assigned briefings, meetings, and training sessions, staying current with industry best practices and organizational policiesMaintain the highest standards of personal appearance, hygiene, and professional conduct, serving as a role model for the team Bachelor's degree or equivalent qualificationMinimum 3 years of professional experience in a housekeeping executive or similar supervisory capacity within a hospitality or corporate environmentProven expertise in team management, staff supervision, and performance evaluationStrong knowledge of housekeeping standards, protocols, and quality assurance proceduresExcellent communication skills, both verbal and written, with the ability to articulate expectations clearlyDemonstrated problem-solving abilities and analytical thinking skillsProficiency in record-keeping, documentation, and data managementComprehensive understanding of fire and life safety procedures and emergency protocolsStrong time management and organizational skills with the ability to prioritize multiple tasks efficientlyPhysical stamina and ability to work flexible hours, including shifts as requiredKnowledge of cleaning chemicals, equipment safety, and proper handling proceduresCustomer service orientation with a commitment to guest satisfaction and experienceLeadership capabilities with the ability to motivate and support team members in a resilient and goal-oriented mannerProficiency in relevant housekeeping management software or systems (preferred)Certification in hospitality management or housekeeping operations (preferred)