About this role
Lead and optimize daily front office operations, creating seamless check-in and check-out experiences that delight our guestsEmpower and inspire your front desk team to deliver exceptional service while maintaining our brand standards and operational excellenceChampion a guest-first mindset by thoughtfully addressing inquiries, concerns, and special requests with genuine care and quick actionCollaborate across departments to create memorable guest experiences and exceed satisfaction goalsStrategically manage room inventory and reservations to maximize occupancy while maintaining operational efficiency Front office supervisory or leadership experience (or equivalent experience demonstrating readiness to lead)Strong communication and interpersonal skills with genuine confidence in guest and team interactionsProven ability to lead, inspire, and develop team membersProficiency with Opera PMS (or quick ability to master our PMS)Solution-oriented mindset with strong attention to detailPassion for exceptional guest experiences and building accountable, collaborative teams Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS