About this role
We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.
Greet and welcome guests in a warm and professional mannerPerform efficient check-in and check-out proceduresHandle reservations, cancellations, and modifications accuratelyRespond to guest inquiries and provide information about hotel services and local attractionsManage incoming calls and emails promptly and courteouslyProcess payments and maintain accurate financial recordsCoordinate with other departments to fulfill guest requests and resolve issuesEnsure the reception area is clean, organized, and presentable at all timesAssist with administrative tasks as neededStay updated on hotel policies, promotions, and events to provide accurate information to guests Previous experience in a customer-facing role, preferably in hospitalityExcellent communication and interpersonal skillsFluency in English and Arabic; additional languages are a plusStrong organizational skills and attention to detailAbility to remain calm and professional under pressureFlexibility to work in shifts, including evenings, weekends, and holidaysBasic computer skills and familiarity with hotel management softwareKnowledge of local attractions and services in Kuwait CityHigh school diploma or equivalent; higher education in hospitality is a plusPositive attitude and enthusiasm for delivering exceptional customer serviceAbility to multitask and prioritize in a fast-paced environment experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.