About this role
As the Reservations Supervisor, you will oversee the day-to-day reservations operation, ensuring all guest enquiries and bookings are managed efficiently and professionally. You will maintain high service standards and ensure a seamless experience for individual, corporate, and group guests from reservation through to arrival.
Key Responsibilities
Oversee the day-to-day operation of the Reservations department, ensuring all guest enquiries and bookings are managed efficiently and professionally.Manage individual, corporate, wholesale, and online reservations, ensuring accuracy throughout the booking journey.Coordinate group bookings, with a strong focus on TAG business, ensuring rooming lists, arrivals, billing arrangements, and special requests are managed seamlessly.Maximise hotel revenue through effective management of room inventory, occupancy, rates, and availability.Work closely with Front Office and operational teams to deliver a seamless arrival experience and exceptional guest service.Build strong relationships with guests, travel partners, and internal stakeholders to support business growth and guest satisfaction.Support the training, development, and ongoing success of Reservations team members and Front Office ambassadors.Maintain accurate reservation records, guest profiles, reporting, and departmental correspondence.Collaborate with Sales, Revenue, and Hotel Leadership teams to identify opportunities to drive occupancy and commercial performance.Uphold SO/ brand standards and deliver personalised, luxury guest experiences at every stage of the guest journey. What We're Looking For
Previous experience in Reservations, Front Office, Revenue, or Hotel Operations within a hotel environment.Experience using Opera Cloud PMS or a similar hotel reservation system.Strong understanding of hotel distribution channels, inventory management, and rate management principles.Experience managing group reservations, preferably with exposure to high-volume TAG business.Exceptional attention to detail, organisation, and time management skills.Strong written and verbal communication skills with the ability to build relationships across departments.Commercial mindset with an understanding of occupancy, ADR, RevPAR, and revenue optimisation.Proven ability to lead, train, and develop team members.Ability to work flexibly, including weekends and public holidays as required.Passion for delivering exceptional guest experiences and upholding luxury hospitality standards. What's in it for You?
Learn your Way - Access to Hero so you can Earn while you Learn!Benefits Your Way - Incredible Accor ALL Heartist Benefits - discounted Food & Beverage + Accommodation WorldwideAfter 12 months of service retrieve 1-night complimentary stay including breakfast!Complimentary meals on shiftAccor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carersWellbeing initiativesAccess to our Employee Assistance ProgramOur Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.