About this role
What would you do? – The Specifics
Ensures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incoming phone calls in accordance. Processes and understands managed care plans while obtaining document information from the insurance company as needed.Provides customers basic and accurate information.Schedules and confirms appointments, follow-up visits and classes.Files all patient records daily and pulls patient files for the next day's appointments.Checks order status and notifies customers when orders are in or of any delays.Keeps reception area tidy and presentable with all necessary materials.Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.Participates in regularly scheduled mandatory communication meetings. Are you the right fit? – The Suitable Talent
Experience as a Receptionist, Front Office Representative or similar role preferred but not required.0-2 years related experience or training preferred.Experience handling multiple phone lines preferred.Strong customer service skills requiredStrong organizational skills requiredAdditional foreign language is an asset (Russian and German Speaking). Education: High School Diploma or equivalent.