About this role
The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.
Key Responsibilities
Coordinate and manage billing processes, including the preparation and reconciliation of invoicesAssist in tracking payments, processing transactions, and resolving billing discrepanciesAssist in night audits and reconciliation of group billings, meal allocations and checks.Maintain accurate financial and client records in accordance with company policiesProvide front desk support, including greeting visitors, answering phones, and managing appointmentsLiaise with internal departments to ensure seamless front office operationsSupport financial reporting and assist with audits or financial reviews as needed Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environmentStrong understanding of billing, invoicing, and general financial proceduresExcellent communication and interpersonal skills, with a focus on delivering exceptional guest serviceProficient in front office software systems (e.g., PMS, POS) and Microsoft Office ApplicationsHigh attention to detail, accuracy, and organizational skillsAbility to multitask, prioritize responsibilities, and work efficiently under pressureProfessional appearance and demeanor with a customer-first mindsetFlexibility to work varied shifts, including weekends and holidays, as needed