About this role
Build positive relationships with guests to ensure a high level of satisfaction
Address guest requests, complaints, and feedback promptly and courteously
Follow up with guests during their stay to ensure comfort and resolve issues
Handle special requests (VIP guests, anniversaries, birthdays, special needs)
Assist guests with travel arrangements, transportation, tours, and local information
Promote hotel services, facilities, and ongoing offers
Greet guests warmly on arrival and ensure a smooth check-in and check-out process
Handle room reservations, cancellations, and amendments
Answer phone calls, emails, and walk-in inquiries professionally
Process payments, billing, and prepare invoices
Maintain accurate guest records and update the hotel management system
Are you the right fit? – The Suitable Talent
Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.0-2 years related experience or training preferred.Excellent communication and interpersonal skills
Strong problem-solving and conflict-handling abilities
Ability to multitask and work under pressure
Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
Customer-focused attitude and cultural sensitivity
Additional foreign language is an asset (Russian and German Speaking). Education: High School Diploma or equivalent.