About this role
Role Overview
As People Development Manager at Delano Dubai, you’ll shape how our people learn, grow and experience the brand from the inside.
You’ll work closely with People & Culture and hotel leaders to create learning that feels relevant, engaging and connected to the way we work — from onboarding and brand immersion to leadership development, service culture and career growth.
This is a hands-on role for someone who understands that great hospitality starts with great people, and that development should feel inspiring, practical and never one-size-fits-all.
What You’ll Do
Bring Learning to Life
Own the hotel’s learning & development plan, connecting people priorities with the needs of the business.
Create and facilitate engaging learning experiences across service, behavioural and leadership development.
Work with leaders to identify development needs and turn them into practical, relevant solutions.
Keep mandatory learning, training records and development activity on track.
Create the Delano Experience
Shape a memorable onboarding journey that connects new joiners to Delano’s culture, story and way of doing things.
Bring the brand to life through experiences that build confidence, connection and belonging.
Develop departmental trainers and champions who keep learning alive within their teams.
Grow Our People
Partner with leaders to identify talent and create meaningful opportunities for development and internal growth.
Support leadership development, coaching, performance and succession planning.
Help managers become stronger people leaders who give great feedback, develop their teams and recognise potential.
Stay Close to the Operation
Be present in the hotel, understanding our teams, our guests and where development can make a real difference.
Partner with operational teams to strengthen service, skills and the overall guest experience.
Connect with Ennismore People Development teams and bring wider programmes and ideas to life at Delano.
How Success Looks
Onboarding: New joiners complete a consistent, engaging onboarding and brand immersion journey within their first weeks.
Learning Delivery: The annual learning calendar is delivered against plan, with strong colleague participation and completion.
Compliance: Mandatory learning remains on track, with completion rates monitored and gaps addressed promptly.
Leadership Development: Managers and emerging leaders actively participate in development programmes, coaching and targeted learning.
Internal Growth: Talent and succession plans are actively maintained, supporting internal mobility and career progression.
Departmental Capability: Department trainers are active and equipped to deliver consistent learning within their teams.
Learning Impact: Training effectiveness is measured through feedback, operational observations and relevant people and guest experience indicators.
Business Partnership: Learning priorities respond to real operational needs, with clear actions agreed and followed through with department leaders.
What You Bring
Experience in People Development, Learning & Development or Talent Development, ideally within luxury or lifestyle hospitality.
A confident and engaging facilitation style with the ability to connect with people at every level.
Experience creating and delivering onboarding, learning and development programmes.
Good understanding of hotel operations and a fast-paced hospitality environment.
Creative thinking, curiosity and the confidence to try new approaches.
Strong organisation and the ability to turn ideas into action.
A collaborative, people-first mindset with a genuine passion for helping others grow.
Most importantly, you know how to make learning feel human, relevant and worth showing up for.
Why Join Us
Shape how our people learn, grow and experience Delano from the inside.
Bring your ideas to life in a culture that values creativity, individuality, collaboration and development.
Work closely with leaders and teams across the hotel, with the opportunity to make a real impact on culture, performance and the colleague experience.
Be part of the wider Ennismore community, with access to development, connections and career opportunities across our global collective.
Apply Now
If you’re passionate about people, culture and creating learning experiences that actually make a difference, we’d love to hear from you.
Bring your personality, creativity and passion for developing others to Delano Dubai — and help our people grow, thrive and deliver hospitality that feels unmistakably Delano.