About this role
Welcome and warmly assist guests upon arrival, throughout their stay, and at departure.Handle check-in and check-out procedures accurately and efficiently.Provide information about resort facilities, services, activities, and local attractions.Attend to guest requests, inquiries, and concerns promptly and professionally.Coordinate with other departments to ensure smooth and personalized guest experiences.Handle guest accounts, payments, and related documentation accurately.Maintain accurate records and ensure proper communication of guest preferences and requests.Promote resort services, activities, and upselling opportunities where appropriate.Handle guest feedback and complaints with professionalism, following service recovery procedures.Maintain a high standard of hospitality, grooming, and professional conduct at all times. Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.Previous experience in Front Office, Guest Relations, or a similar hospitality role in a remote setting is an advantage.Good command of English; proficiency in Mandarin, French, or German language is an advantage.Strong communication and interpersonal skills.Guest-focused, friendly, and service-oriented personality.Good problem-solving and organizational skills.Ability to work effectively under pressure and in a multicultural environment.Proficient in basic computer applications and hotel/resort systems. What is in it for you:
Employee benefit card offering discounted rates in Accor Hotels WorldwideDevelop your talent through learning programs by Academy AccorOpportunity to grow within your property and across the world!Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS