About this role
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Waiter / Waitress.
The Waiter / Waitress is responsible for providing friendly, efficient and professional food and beverage service to guests while ensuring a high level of customer satisfaction. The role involves taking food and beverage orders, serving guests according to established service standards, providing menu recommendations, responding to guest requests and coordinating with the kitchen and other departments to ensure smooth and timely service. The position requires excellent communication and interpersonal skills, attention to detail, a positive attitude and the ability to work effectively in a fast-paced hospitality environment.
Key Responsibilities:
Greet and welcome guests in a friendly and professional mannerPresent menus and explain food and beverage optionsTake accurate food and beverage ordersProvide recommendations based on guest preferencesServe food and beverages efficiently according to service standardsEnsure tables are properly set, clean and maintainedMonitor guest needs throughout the dining experienceHandle guest requests, feedback and complaints professionallyCoordinate with the kitchen and other departments to ensure timely serviceCheck guest satisfaction and follow up when requiredProcess bills and payments accuratelyMaintain cleanliness and hygiene standards in the service areaUpsell food and beverage items where appropriateFollow hotel policies, procedures and service standardsAssist with opening, closing and other daily restaurant operations What will you bring to this role?
High school diploma or equivalentPrevious experience as a Waiter, Waitress or in a similar hospitality roleGood knowledge of food and beverage serviceExcellent communication and interpersonal skillsGood English communication skillsStrong customer service skillsProfessional and pleasant personalityGood attention to detail and order accuracyAbility to work efficiently in a fast-paced environmentAbility to handle guest requests and complaints professionallyBasic knowledge of POS and payment systemsGood teamwork and coordination skillsAbility to work flexible shifts, weekends and public holidaysAdditional language skills are an advantageEmbrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactionsFoster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.