About this role
The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.
Key Responsibilities
1. Housekeeping Operations
Plan, organize, and supervise daily housekeeping operations.
Ensure guest rooms and public areas meet established cleanliness and presentation standards.
Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.
Ensure rooms are prepared and released according to hotel standards and operational requirements.
Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.
Establish and maintain effective cleaning procedures, checklists, and quality standards.
Ensure proper handling of lost and found items.
2. Team Leadership & Staff Management
Recruit, train, coach, and develop housekeeping employees.
Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.
Conduct daily briefings and communicate operational priorities to the team.
Monitor employee performance, attendance, grooming, and discipline.
Provide regular performance feedback and recommend training or development programs.
Maintain a positive, professional, and service-oriented working environment.
3. Quality & Guest Satisfaction
Maintain consistent hotel cleanliness and housekeeping standards.
Respond promptly to guest complaints and special requests related to housekeeping.
Follow up on guest feedback and implement corrective actions where required.
Work closely with other departments to resolve guest and operational issues.
Support the hotel's guest satisfaction and service quality objectives.
4. Inventory & Cost Control
Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.
Maintain appropriate inventory levels and establish par-stock requirements.
Control departmental expenses and minimize unnecessary consumption and wastage.
Conduct regular inventory and linen counts.
Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.
Work with Purchasing and Finance to manage departmental procurement and budgets.
5. Hygiene, Safety & Compliance
Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.
Ensure cleaning chemicals are stored, labeled, and used correctly.
Conduct regular checks of housekeeping equipment and work areas.
Ensure employees follow proper occupational health and safety procedures.
Implement appropriate procedures for emergencies, accidents, and hazardous situations.
6. Administration & Reporting
Prepare housekeeping departmental reports, schedules, forecasts, and budgets.
Monitor occupancy-related staffing requirements and productivity.
Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.
Participate in management meetings and communicate departmental performance and challenges.
Develop and update housekeeping SOPs and operational procedures.
7. Interdepartmental Coordination
Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.
Communicate room maintenance issues to Engineering and follow up until completion.
Support hotel events, VIP arrivals, group arrivals, and special functions.
Participate in hotel-wide projects and initiatives as assigned by management.
Key Performance Indicators (KPIs)
Guest satisfaction and housekeeping-related guest feedback
Guest room cleanliness scores
Public area cleanliness standards
Room turnaround and readiness
Housekeeping productivity
Departmental budget and cost control
Linen and amenity consumption
Staff attendance and turnover
Training completion and employee performance
Compliance with hygiene, safety, and hotel SOPs
Knowledge and Experience
Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standardsMinimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resortsGood command of English (especially for cross-department communication and handling guest requests)Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory trackingStrong grasp of cost control, inventory management (linen, amenities), and labor schedulingCompetencies
Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)Sharp eye for detail, cleanliness, and room presentation standardsProblem-solving mindset to handle guest complaints and room maintenance issues quicklyAbility to work under pressure, manage tight room turnaround times during peak seasons/full housePhysically fit and energetic, capable of conducting daily physical inspections of rooms and public areasGreat team connector with strong communication skills to coordinate smoothly with Front Office and EngineeringPolished appearance and professional grooming standards at all times