About this role
We're looking for an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our F&B operation, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You'll work collaboratively with our kitchen and service teams to ensure every guest leaves with a memorable dining experience, while also driving revenue through strategic upselling and cross-selling initiatives.
Greet all guests warmly upon arrival and escort them to their assigned tables with genuine hospitality and attention to detailPerform opening and closing duties as assigned, including table setup, station preparation, and cleanliness verification according to established standards and proceduresDeliver F&B services in accordance with departmental standards, ensuring consistency and excellence in every guest interactionTake accurate food and beverage orders and communicate them promptly to the kitchen, ensuring timely delivery at the correct temperatureServe all food and beverage items according to service standards, demonstrating knowledge of menu items and ingredientsApply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain a safe dining environmentPersonalize guest experiences by remembering individual names and preferences, fostering loyalty and repeat businessActively upsell and promote food and beverage offerings at every available opportunity to maximize sales revenueCross-sell other dining venues when your outlet reaches capacity, supporting overall organizational goalsClear and tidy tables promptly after guest departure, maintaining a clean and organized dining spaceCollect and verify food and beverage supply requisitions, ensuring accurate stock managementReport any complaints, incidents, or irregularities to management with transparency and professionalismAssist other F&B outlets during peak times or as required, demonstrating flexibility and collaborative spiritMaintain composure and resilience in fast-paced environments while delivering consistent, quality service Proven experience in food and beverage service or hospitality environment (preferred)Strong knowledge of F&B service standards, table setting protocols, and guest service proceduresExcellent communication and interpersonal skills with the ability to engage guests warmly and professionallyDemonstrated ability to multitask efficiently while maintaining attention to detail in a fast-paced environmentSolid understanding of food safety and hygiene standards (HACCP certification preferred)Proficiency in upselling, cross-selling, and revenue-generating techniquesStrong organizational and time management skills with the ability to prioritize multiple tasksPhysical stamina to stand, walk, and move throughout shifts while carrying trays and service itemsFlexibility to work varied shifts, including evenings, weekends, and peak service timesFluent English language proficiency, both written and verbalProblem-solving abilities and resilience when handling challenging situations or guest concernsPositive attitude, enthusiasm, and genuine passion for delivering exceptional customer serviceAbility to work collaboratively as part of a team while also taking initiative independentlyHospitality or customer service training (preferred)Food Safety Certification (preferred)