About this role
We are seeking an enthusiastic and detail-oriented Guest Service Associate - Housekeeping to join our dynamic team in Mumbai, India. In this role, you will be the backbone of our guest experience, ensuring that every room and public area meets our high standards of cleanliness and comfort. You will work collaboratively with the housekeeping team to deliver exceptional service while maintaining a professional and welcoming demeanor. This position offers the opportunity to make a meaningful impact on our guests' stays through your dedication to excellence and attention to detail.
Attend daily briefings and take on assigned tasks with enthusiasm and commitmentClean and maintain assigned areas of responsibility according to established hotel standards and proceduresUnderstand and respect different guest levels, including VIP guests, and room categories to provide customized serviceReplenish guest supplies promptly and respond to guest requests in a timely and courteous mannerReport any damage, malfunctions, or maintenance issues in guest rooms or public areas to your Supervisor immediatelyMaintain all equipment in a proper state of cleanliness and functionalityMaintain accurate section room reports and daily productivity reports to track progress and efficiencyReport lost and found articles to the housekeeping office immediately and handle them with careAddress guest complaints tactfully and professionally, escalating concerns to your Supervisor when necessaryReport any unusual behavior or suspicious activities observed in guest rooms, floors, or public areas to your SupervisorRecord room status in your allocated section accurately and update systems as requiredCarry out valet services when needed, including linen delivery and laundry order processingDemonstrate proficiency in hotel fire and life safety procedures and emergency protocolsAttend all assigned briefings, meetings, and training sessions to stay current with hotel policies and proceduresMaintain a high standard of personal appearance and hygiene at all timesEstablish and maintain positive, collaborative working relationships with colleagues and managementPerform additional reasonable duties as assigned by management to support team objectives **Required Qualifications:**
Minimum Higher Secondary (12th Pass) or equivalent educationStrong time management and organizational skills with the ability to prioritize multiple tasksTeam-oriented mindset with a positive, professional, and customer-focused attitudeExcellent interpersonal and communication skills to interact effectively with guests and colleaguesAttention to detail and commitment to maintaining high standards of cleanliness and servicePhysical stamina and ability to perform repetitive tasks in a fast-paced environmentFlexibility and adaptability to changing priorities and work schedulesBasic computer literacy for recording room status and accessing hotel systemsProblem-solving abilities and resilience in handling challenging situationsKnowledge of hotel fire and life safety procedures and emergency protocols**Preferred Qualifications:**
Diploma or Certificate in Hotel Management or HousekeepingPrevious experience in housekeeping, guest services, or hospitality industryFamiliarity with hotel management systems and housekeeping softwareMultilingual abilities to communicate with diverse guest populations