About this role
Handle all guest requests promptly and efficientlyCommunicate internal and external guest requests via “Royal Service” softwareMaintain and monitor the “Royal Service” software systemEnsure all requests logged in “Royal Service” software are followed up according to the hotel’s standardsProvide information on hotel servicesPromote internal outlets (Restaurants…)Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain an excellent relationship with all departments, in particular Housekeeping, Front Office and EngineeringMaintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frameMaintain excellent communication within the Royal Service department as well as with all other departmentsProvide guests with in room communication tools and ensure correct set upHandle and distribute faxes, voice messages and written messages for internal and external guestsHave full knowledge of the hotel’s emergency proceduresMaintain a safe working environmentAssist Front Office with administrative duties as requiredHandle all the tasks requested by the manager Fluency in English required (verbal & written)Strong telephone skillsExcellent telephone manners, telephone voiceStrong typing and clerical skills, organized and detail orientedStrong interpersonal skills and English communication skillsA hospitality diploma is an assetKnowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows, MS Office Suite an assetPrior experience in customer service an assetA passion for guest serviceExcellent team spiritAbility to handle many conflicting priorities at any given timeAble to work well under pressureMust be willing to work shifts (incl. Night shifts)Knowledge of a third language an asset Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus