About this role
- Communicates with customer as necessary for required technical information - Confirms Layer 1 & 2 connectivity for the hardware and access - Validates circuits (WAN ) are passing IP traffic - Builds logical configurations for connectivity to the customer's network - Validates Layer 3 connectivity - Acts as technical customer point of contact during device activation - Completes checklist criteria for activation
• Execution of specific areas of responsibility/deliverables with minimal supervision • Serving as a functional expert for a program or a defined set of programs. Applies knowledge of the enterprise, business system and industry to the project team, supporting or interfacing with their program/project or defined set of projects/programs. • Responsible for the logical configuration of network equipment (both Customer Premise and Network) via thorough routing concepts skill set including Cisco, Juniper, and Nortel and Adtran platforms. • Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management. • Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing.
All your information will be kept confidential according to EEO guidelines.