About this role
As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.
This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.
Own and manage 5-10 enterprise customer relationships from a technical perspectiveAct as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisionsTranslate complex customer requirements into actionable feature requests and influence internal product roadmapsMap customer business needs to existing product features and proactively drive adoptionCoordinate technical escalations in collaboration with solution engineering, support, and product teamsLead technical QBRs, integration reviews, and roadmap alignment workshopsMonitor platform health, usage, and KPIs for your accounts and recommend improvementsPartner closely with Key Account Managers, Product Management, Engineering, and Sales 5+ years in enterprise ecommerce, SaaS platforms, or digital consultingProven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrationsFamiliarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)Strong ability to read and understand architecture diagrams, API documentation, and technical specificationsHands-on understanding of integrations via REST, GraphQL, and webhooksExperience with monitoring tools, incident processes, and SLAs
Nice To Have
Experience in ecommerce platform migrations or replatforming projectsBackground in pre-sales engineering or post-sales consultingFamiliarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify PlusUnderstanding of international ecommerce challenges such as localization, tax, fulfillment, and complianceFluency in German is a strong plus Main Benefits
Flexible working times 40% discount on our ABOUT YOU online shop Fresh fruits + drinks everywhere Language courses (German & English)Free sports courses & reduced price for Wellpass membership Subsidized public transportation ticket Free choice of hardware and operating system (Mac, Windows, Linux) also for private usageModern office in the city center of Hamburg International working environment and English as company languageAgile work environment and cross-functional teams Dog-friendly officeProfessional trainingCompany pension planHelp in relocation and VISA process(Benefits may vary depending on location)
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
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