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Expert Customer Success Manager – Retail Media (all genders) @ ABOUT YOU SE & Co. KG

Hamburg, DEOnsiteFull-timeJob reference ID2607-00362A
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About this role

Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategiesServe as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product featuresEnable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussionsCreate compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetingsGather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offeringDrive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industryStrong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendationsExcellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholdersStrong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationshipsDeep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and MetaFluent in English and German Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.

Skills

MarketingMarketingAssociateInternet

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