About this role
Act as the main contact for key merchants, coordinating continuously between internal tech/ product teams and merchant needs to build strong, long-term relationshipsConduct regular reviews and collaborative workshops with key merchants to showcase performance metrics, introduce new AI capabilities, and strengthen the partnershipIdentify growth opportunities across your portfolio and align commercial strategies accordingly—driving upsells, cross-sells, and expanding asset volume (e.g., expanding from core product shots to lifestyle imagery or localized marketing assets)Escalation & Issue Resolution: Proactively handle escalations and resolve operational, technical, or contractual issues in close collaboration with internal and external stakeholders 3+ Years of Account Management Experience ideally within an e-commerce, fashion, or SaaS contextA positive, convincing presence with strong enthusiasm and confident communication skills - capable of resolving escalations and inspiring stakeholders across all hierarchy levelsA strong intuition for our target audience and a deep understanding of the brand's radiance, appeal, and positioning in the visual/AI marketFamiliarity with commercial e-commerce workflows and a strong interest or baseline understanding of generative AI visual creation toolsCapable of resolving sensitive contractual or operational bottlenecks with a client-first mindsetFluent German and English skills Your perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.