About this role
You will solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level SupportRoot out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutionsTurn everyday case insights into action by driving continuous improvements alongside cross-functional teamsPartner with our QA team to monitor, evaluate, and elevate the performance standards of our external partnersBuild and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the teamTake full accountability for special initiatives, complex edge cases, and high-visibility projects from day one Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcomePractical mindset and logical thinking count more than formal degrees or qualificationsSharp analytical skills with a knack for deep-dive "detective work" and quick tool adoptionStrong written communication and service mindset for smooth internal collaborationHigh initiative, structured working style, and hands-on attitudeBusiness-fluent German and English skills (written and spoken)Collaborative team player who stays calm under pressure Your perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.