About this role
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the companyRespond to customer inquiries and assist in troubleshooting and resolving challengesActively update, maintain and monitor all aspects of computer networksResolve technical issues related to network interruptionsAttend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsMaintain a working log detailed all required system updates, as well as the date of completionOrganize and file documentation pertaining to warranties and instructional guides for computer hardwareAssist management in creating training materials pertaining to computer troubleshooting and usage Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferredIndustry-specific certification in relevant computer languages or software may be required1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and servicesTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionComfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programsAccept constructive criticism and customer feedback regarding their experience with software or IT servicesExtensive experience working with different operating systems including Windows and Mac OSProfessional written and interpersonal skills are essential when communicating with customers and clientsAbility to prioritize and manage several milestones and projects efficiently Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.