About this role
Part of the Client Service team, the Account Manager serves as the face of the company and is responsible for clients continued satisfaction with the SaaS platform.
Manage day to day communications with client once on-boarding and training is complete Provide ongoing support and training to client for existing and new features Coordinate client outreach and follow-up on system updates, maintenance, and other subjects as necessary
Assist in creating and/or maintaining product documentation such as user guides, FAQ, and other training materials Work closely with the Technical Support team to troubleshoot problems and document product enhancement requests from clients
Generate reports and perform data analysis per clients needs Identify up-sell opportunities to expand The company’s offering within existing clients
-At least 2 years experience in a similar role in the performance marketing or affiliate marketing industry -A Bachelors degree or comparable related work experience and/or training -An understanding of the online advertising and performance marketing industry -Effective instructive abilities; clear verbal and written communication as well as presentation skills -Proven capability in building effective long-term business relationships via phone and email -Ability to analyze data with advanced excel tools -Experience using tracking platforms is preferred -Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint) -Working knowledge of HTML, XML, Javascript, Basic web technologies (DNS, HTTP, SSL), Web Services/APIs -Previous experience in any of the following is a plus: Zendesk, Jira, Firebug, SalesForce -Fluency in languages other than English is a plus