About this role
Job summary
To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs 2000hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Main duties of the job
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving process wherever possible.Ensuring the practice maintains compliance with its NHS contractual obligations.Work collaboratively with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams.Monitor contract performance, key deliverables, and expiration dates to mitigate risk and avoid service disruptions.Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g. Rapid Health, EMIS and X-On).HR lead for the practice, including (but not limited to):
Direct line managementRecruitment and retention of staffStaff trainingStaff inductionsFinance
Maximising income at all times as well as discharging all financial responsibilities in a timely way.Premises
Maintain the general upkeep of the surgeryManaging the procurement of organisation equipment, supplies and services contracts
Information technology and Systems
Ensuring compliance with IT security, Cyber security, Data security and IG. Oversee procedures that ensure the organisation complies with all relevant information and data legislation. Such as GDPR, patient confidentiality and Caldicott Guardian compliance.Miscellaneous
Other duties decided upon by the Federation Leadership from time to time.
About us
Surrey Heath Community Providers Ltd is a federation of 7 GP practices across 10 sites, serving over 104,000 patients across Surrey Heath. Within our federation, we hold the GMS contract for Upper Gordon Road Surgery a highly regarded, patient-centred practice with a list size of over 11,000.
About Upper Gordon Road Surgery The practice is supported by a strong, diverse and experienced clinical team, including:
Ten Salaried GPs Clinical PharmacistsParamedicsAn Advanced Nurse PractitionerA dedicated Nursing teamHealthcare Assistants
Alongside the onsite team, the practice benefits from the federations central management support across operations, HR, finance, governance and senior clinical leadership creating a resilient collaborative environment that enables clinicians to focus on delivering high-quality patient care.
Why Join Us? This is an exciting opportunity to: Influence the future of primary care services in Surrey Heath Lead within a progressive federated model Work in a supportive environment with robust clinical and management infrastructure Make a real difference to a growing local community
Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs 2000hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.
Job description Job responsibilities
Please note this is not a comprehensive list of responsibilities, please refer to the Job Description attached for a full list.
Person Specification
Qualifications Essential
4 GCSEs (C and above) including English and Maths or equivalent Good standard of education with excellent literacy and numeracy skills Leadership and/or management qualification AMSPAR qualification
Desirable
Educated to degree level in healthcare or business Educated to Masters Degree Level
Personal qualities Essential
Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively
Experience Essential
At least 2 years Practice Management experience Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS and or primary care general practice experience Relevant health and safety experience
Skills Essential
Ability to negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
Clinical system user skills
Other Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check To be discreet and always maintain confidentiality Full UK driving licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey Heath Community Providers Ltd
Address 37 Upper Gordon Road
Camberley
Surrey
GU15 2HJ
Employer's website https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)