About this role
Job summary
Receptionist & Support Administrator - Ophthalmology Outpatient team.
An exciting opportunity has arisen for a friendly, motivated and well-organised individual to join our Ophthalmology team in a busy and patient-focused administrative role.
As the Ophthalmology Outpatient Receptionist & Support Administrator, you will be the first point of contact for patients attending clinics, providing a welcoming and professional reception service. Alongside reception duties, you will undertake a range of administrative tasks to support the smooth day-to-day running of the department.
This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and works well as part of a team. You will play a key role in supporting both patients and clinical staff, helping to ensure a positive and efficient outpatient experience.
If you are organised, adaptable and keen to make a meaningful contribution within a supportive specialty team, we would love to hear from you.
Main duties of the job
Greet patients and relatives at reception in a friendly and courteous manner
Answer all telephone enquiries with an understanding of patient confidentiality, taking and relaying messages competently and acting as appropriate
To maintain patient details/appointments efficiently on the patient administration system (Millennium)
To process GP and consultant referrals to the Eye Clinic, ensuring that all referral information is accurately logged
To book new & follow up appointments for the Eye Clinic
To cancel and re-book patients as needed
To support the Eye Clinic administration team with booking follow up appointments and checking out appointments as required
To monitor and action the department's generic email inbox and referral inbox
To assist the anti-VEGF service as and when needed
To liaise with nurses, doctors, GP's and other members of the department to provide a quality service for the patients
To ensure that patient confidentiality is always observed and adhered to, whether in person or by telephone
To carry out other clerical duties as required; this will include scanning and attaching documents to patient's electronic records, updating spreadsheets, RTT / Outcome form data entry
To be flexible to the needs of the department to ensure cover and smooth-running of the department as a whole
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
Duties will mainly include covering the Ophthalmology reception desk and other administrative duties to support the department. This includes meeting and greeting patients, entering and updating patient information, including completing RTT outcome forms, and booking appointments on the hospital patient administration system (Cerner Millennium). At times, you may also be asked to prepare clinic notes, make and receive telephone calls, and monitor / upload emergency referrals in a timely manner.
This is a fastpaced role requiring excellent computer skills, strong attention to detail, and the ability to multitask while managing everchanging priorities. A high level of flexibility is essential, as the post holder will be expected to adapt to the changing needs of the department at any time and support service delivery as required. A positive, flexible approach to workload and teamwork is key. Full training will be provided.
Person Specification
Essential & Desirable Essential
Previous customer / patient focus role experience
Desirable
Previous NHS reception / admin experience
Essential & Desirable Essential
Computer literate
Desirable
Knowledge of Millennium
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)