About this role
Customer Service Representative - Bilingual (English / French)
Pay from $35 to $40 per hour with significant growth and earning potential!
Toronto Branch 3333 James Snow Parkway, Milton, ON L9T 8L1
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned call centre where exceptional training and tools set you up for long-term career success.
Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.
Why Customer Service at Uline?
• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support at our call centre. • Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing call centre. • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
Position Responsibilities
• Process customer orders, make product recommendations and handle account inquiries using world-class technology. • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. • Build business relationships with customers over phone, email and chat. • Understand customer needs and recommend Uline's best solutions. • Help customers navigate Uline's website and online ordering.
Minimum Requirements
• High school diploma or equivalent. Bachelor's degree preferred. • Excellent problem-solving, listening and communication skills. • Prior customer service experience is a plus, but if you are eager to learn, we will train you! • Bilingual (English / French) - fluent in both verbal and written forms.
Benefits
• Company-paid extended health coverage and RRSP with 6% employer match that starts day one! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education.
Employee Perks
• On-site café, outdoor patio and first-class fitness center. • Monthly employee-appreciation events. • Opportunities for community involvement. • Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All positions are on-site.
Uline is an Equal Opportunity Employer
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!