About this role
Job summary
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:
Managing the booking, cancellation and re-scheduling of appointments for Provide services.Managing referrals into Provide services. Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.
Main duties of the job
NVQ Level 3 or equivalent work related experience Well organised and ability to prioritise workload Appropriate escalation of queries and concerns Excellent communication skills both written and verbal IT skills, SystmOne knowledge desirable Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting Able to manage own time and work unsupervised Able to work under pressure and in target driven environment An understanding of confidentiality Full support will be given with full training across all systems and services in use within the service.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description Job responsibilities
Please see the attached job description for a full list of the main responsibilities for this role. Thank you for taking the time to apply for this role.
Person Specification
Qualifications Essential
NVQ Level 3 or equivalent work related experience
Desirable
Health and Social Care Qualification
Work Related Knowledge and Experience Essential
Proven track record of engagement with people in a customer focused environment Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
Desirable
Excellent knowledge of the local community Demonstrable knowledge of a range of Provide services and how best to access them
Skills Essential
Well organised and ability to prioritise workload Excellent communication skills both written and verbal Able to work under pressure and in target driven environment
Desirable
An understanding of confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Provide CIC
Address Provide HQ
900 The Crescent
Colchester
CO4 9YQ
Employer's website https://www.provide.org.uk/ (Opens in a new tab)