About this role
Job summary
Personal Assistant to ADO
Department: Core Clinical
Band 4, £28,392 - £31,157 Per annum pro rata
Hours: 19 hours per week, all MKUH roles will be considered for flexible working.
Contract: Fixed Term until August 2027 (Maternity Cover)
Milton Keynes University Hospital are excited to announce that we are recruiting a Personal Assistant (PA) for the Associate Director of Operations (ADO) for the Core Clinical division. You will be working closely with three other PAs from our other hospital divisions and line managed directly by the ADO.
Your main role will be providing administrative support in accordance with agreed standing operating procedures that enables a high quality, effective customer focused service to be delivered and ensuring that anyone contacting the ADO has an experience that is in line with the Trust's values.
It is essential that you are confident in Microsoft Office, able to work in an inclusive and diverse environment, able to handle confidential and urgent information. Ideally, you would have had previous experience within a similar role or strong administrative experience.
Lastly, your role is based on Milton Keynes University Hospital site at Oak House where you will have access to our Eaglestone Restaurant and free car parking (including electrical charging).
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 03 June 2026
Main duties of the job
To provide high quality personal assistant support to the ADO, Divisional Director, and Management Team ensuring that they are fully briefed and prepared for all activities.
To provide administrative support in accordance with agreed standing operating procedures that enables a high quality, effective customer focused service to be delivered.
To liaise with a wide range of people, internally and externally on behalf of the Trust, ensuring that a professional image of the Trust and the ADO. Divisional Director and Management Team is maintained at all times.
Responsibility for ensuring that anyone contacting the ADO, Divisional Director and Management Team has an experience that is in line with the Trust's values.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
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For further information about Milton Keynes please visit - Visit Milton Keynes
Job description Job responsibilities
NHS Staff Survey: 73.4%of our staff feel they receive therespect they deserve from colleaguesa meaningful improvement from last year. At MKUH, mutual respect isnt just a valueits a daily reality.
To provide a comprehensive administrative and secretarial support including effective diary management.
To prepare/draft meeting agendas and supporting paperwork ensuring this information is circulated to the relevant individuals in good time. Arrange for speakers, equipment, venues, catering and other appropriate requirements.
To attend meetings and take detailed accurate minutes, initiating action on identified issues as appropriate. To ensure that minutes are produced in accordance with the agreed format, to the required standard of accuracy and distributed as necessary.
To meet and greet visitors and act as the first point of contact, receiving telephone calls, emails and personal callers, responding efficiently and promptly to queries and ensuring that appropriate priority is given to urgent queries/matters. Ensuring at all times to promote a professional and customer-focused image of the ADO Management Team and the Hospital. Working on own initiative to respond to queries on behalf of the ADO, Divisional Director and Leads for the Departments, liaising with other colleagues as appropriate.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge Essential
GCSE at grade C or equivalent in Maths and English. Degree level or equivalent vocational qualification or extensive experience in business administration
Experience Essential
Expert in Microsoft Office products - Word, Excel, PowerPoint, Outlook. Able to handle confidential and sensitive information and maintain high levels of confidentiality. Able to produce clear and detailed minutes of meetings. Able to stimulate and support an open and inclusive working environment where integrity and respect are evident and highly valued. Able to implement service improvement plans. Able to participate in programmes of change, both departmentally and on a broader organisational setting, generating ideas and innovative ways of working. Able to multi-task whilst maintaining high levels of attention to detail. Ability to maintain clear focus under pressure Demonstrate a fair and consistent approach Ability to investigate issues and problems and to propose solutions or resolutions Excellent time management skills
Personal and people development Essential
Demonstrates a fair and consistent approach to work and relationships. Confident and assertive but approachable Flexible and proactive approach to work. Adaptability - especially in a changing environment. Professional demeanour. Discreet and confidential Sets high personal standards. Is respected by others. Displays a 'can do' attitude Works as part of a team Ability to think methodically. Problem solver.
Communication Essential
High level communication skills with the ability to use a variety of mediums, communicating complex and/or sensitive information in a variety of situations including external organisations, stakeholders and members of the public. Excellent telephone manner.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust
Address Divisional Mgr - Core Clinical (Dept)
Milton Keynes
MK6 5LD
Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)