About this role
Job summary
To join the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.
Main duties of the job
To ensure that all visitors and telephone callers to the practice are greeted professionally.To ensure all telephone calls are managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.To ensure the clinical staffs receive medical records as requested.To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.Completing Reception tasks
About us
Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background. We have strong work ethics, providing patient care and team work.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description Job responsibilities
Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.Taking home visit requestsAdvising patients of relevant charges for private servicesReceiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.To have a thorough knowledge of all practice policies and proceduresTo work in accordance of written protocolsProvide administrative support for clinical staff.Filing patient records and correspondence when necessary.Opening and distribution or practice post.Registering new patients following the Registration Protocol.Scanning of documents onto the medical system.To send letters to patients as necessary.Photocopying of notes and other information.Changing details on Systm One i.e. Change of address, telephone numbers etcKnowledge of south Asian languages (Punjabi and Urdu)
Person Specification
Disclosure and Barring Service Check Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Qualifications Essential
GCSE grade A to C English and Maths Knowledge of south Asian languages (Punjabi and Urdu) Customer Service experience in Primary care
Desirable
Understanding of issues dealing with vulnerable people Compassionate and caring nature Good communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derby Family Medical Centre
Address Derby Family Medical Centre
1 Hastings Street
Derby
DE23 6QQ
Employer's website https://www.derbyfamilymedicalcentre.co.uk/ (Opens in a new tab)