About this role
Job summary Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team
Main duties of the job Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. This role is designed for a professional who will work to increase occupancy at a care home, making use of exceptional sales and marketing skills. The successful candidate will have proven sales experience, preferably in healthcare, and will utilize data analysis on CRM systems to drive sales. Key responsibilities include managing and converting enquiries, networking within the community, and developing marketing strategies. Barchester is a leading care provider in the UK, focused on delivering exceptional quality care. The package includes an attractive salary, commission structure, retail and leisure discounts, wellbeing support, and opportunities for career development within a supportive team.
About us Barchester Healthcare is a prominent care provider known for holding some of the best quality ratings among large care home providers in the UK. The company is committed to delivering exceptional quality care to its residents. Barchester aims to create a supportive and empowering environment for both its staff and the community it serves. The organization values the contributions of its employees and offers opportunities for career advancement and personal growth. Employees benefit from a range of perks including attractive salary packages, commission opportunities, retail and leisure discounts, and access to wellbeing support services. Barchester's leadership in care provision is evidenced by its high standards and commitment to excellence.
Job description Job responsibilities
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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Person Specification
Qualifications Essential
Proven sales and marketing experience, preferably in healthcare; ability to analyze data using Salesforce or similar CRM software; self-motivation and target-driven attitude; interpersonal and professional qualities; proficient in Microsoft Office; valid UK driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Cambridge
CB25 9BX
Employer's website https://www.barchester.com/ (Opens in a new tab)