About this role
Responsibilities Manage end-to-end service delivery within the assigned functional or technical domain. Act as the primary point of contact for service delivery follow-up towards various stakeholders. Coordinate collaboration and synergy between multiple internal and external service providers. Monitor service levels, performance, risks, issues, and escalations to ensure stability. Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards. Track incidents, structural problems, changes, and improvement actions from a service perspective. Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes. Requirements You possess 8+ years of experience in IT Service Management and ITIL . You have 5+ years of experience in Service Delivery Management , specifically in KPI and SLA monitoring. You bring 5+ years of experience in Multi-provider governance and coordination. You have 3+ years of experience with SIAM (Service Integration and Management). You possess experience in Escalation Management and Risk Management within service delivery. You bring experience with Service Reporting and governance structures. You have experience working within a government or public sector environment. You are proactive, result-oriented, and possess strong stakeholder management skills. You have active knowledge of Dutch , French , and English . Nice to Haves Willingness to obtain additional certifications in service integration.