About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities:
Document Management and Data Entry
Process documents uploaded into the Brightree Document Management System.Ensure accuracy and completeness of uploaded records.Maintain organized digital filing systems for quick retrieval and compliance purposes.
Billing and Payment Posting
Post incoming payments and process billing activities in the Brightree system.Verify and reconcile payment entries to ensure accuracy.Address discrepancies in payments or billing issues promptly.
Fax Processing
Monitor and manage a shared inbox for incoming fax requests.Categorize faxes based on their nature (e.g., pickup requests, renewals, changes).Assign priority levels to faxes and ensure timely processing based on urgency.Requirements
At least 6 months experience in a Healthcare Account (US Healthcare Insurance)Must have experience using and windows based medical software (Brightree, Apachetta, Etc.)Proficient in using MS ExcelGood verbal and written English communication skillsWilling to work onsite in Shaw Blvd, Mandaluyong Amenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives