About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Review and audit session notes submitted by ABA Therapists for accuracy and completenessEnsure documentation meets required standards and guidelinesIdentify discrepancies and provide feedback as neededMaintain organized records and track review progressCollaborate with team members to meet productivity and quality targetsRequirements
At least 6 months BPO experience Experience handling Pre-Authorization is a PLUS, not required Good verbal and written English communication skills Willing to work onsite in Shaw Blvd, Mandaluyong Amenable working night shift
Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives