About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery. Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses. Identify and address any discrepancies, delays, or errors in order processing promptly. Work closely with relevant teams to resolve issues and prevent future occurrences. Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details. Generate reports on order status and performance metrics as needed. Assist customers with inquiries related to order status, tracking information, and delivery schedules. Handle customer concerns or complaints related to order tracking with professionalism and empathy. Requirements
At least 6 months BPO experience in a VOICE accountExperience in order tracking, logistics, or a related field is a PLUSStrong attention to detail and organizational skills.Excellent verbal and written English skillsProblem-solving and analytical skills.Ability to work independently and collaboratively in a team environment.Willing to work onsite in Buendia, MakatiAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives