About this role
*St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston location.*
*Responsibilities:* - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate and timely information to customers regarding products, services, and order status - Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management - Maintain customer records by updating account information and documenting interactions - Follow communication procedures, guidelines, and policies to ensure customer satisfaction - Analyze customer needs and recommend appropriate products or services - Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.
*Requirements:* -Minimum 3 years of office administration/customer service experience - Strong phone handling skills and active listening skills - Excellent communication skills, both verbal and written - Ability to multi-task, prioritize, and manage time effectively - Proficient in using computer systems and software applications specifically, Microsoft Office D365 software - Ability to analyze customer needs and recommend appropriate solutions
*OTHER:*
-The successful candidate will be required to work on-site; this is not a remote position
_The above duties reflect the general details considered necessary to complete the job and are not a detailed description of all the work requirements that might be inherent in the job._
Pay: Up to $46,000.00 per year
Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care
Work Location: In person