About this role
*Customer Service Representative (Front Desk / Inside Sales) *
*Location:* Surrey, BC *Company:* Uppal Building Supplies Ltd. (UBS LTD)
*Position Overview*
*Uppal Building Supplies Ltd.* is seeking a motivated and customer-focused *Customer Service Representative* to support our Head Office- Surrey. This hybrid role combines front desk responsibilities with inside sales support and proactive account development.
This is not a passive counter position. The successful candidate will be expected to provide exceptional service while actively supporting sales growth and strengthening contractor relationships.
*Key Responsibilities*
* Greet and assist walk-in customers professionally and efficiently * Answer incoming phone calls and respond to customer inquiries * Process sales orders, invoices, returns, and payments accurately * Prepare detailed quotes and follow up on open opportunities * Identify upselling and cross-selling opportunities within orders * Support contractor accounts with pricing, product recommendations, and availability * Coordinate with yard staff for accurate and timely order fulfillment * Communicate with purchasing regarding stock levels and special orders * Assist outside sales representatives with order entry and account support * Maintain accurate customer records and activity tracking * Handle customer concerns and resolve issues promptly
*Performance Standards*
* High level of accuracy in order entry and pricing * Strong organization and time management * Professional communication in person and over the phone * Reliable follow-up and accountability * Ability to perform under pressure during peak hours * Team-oriented mindset with a focus on branch success
*Qualifications*
* 2?3+ years of customer service or inside sales experience (building materials preferred) * Strong communication and problem-solving skills * Comfortable working in a fast-paced environment * Proficient with computers and order-entry systems * Self-motivated and results-driven
*Why Join Uppal Building Supplies*
* Full-time, stable employment * Growth opportunities within a growing, family-owned company * Support from experienced sales and operations teams * Competitive compensation
*Job Type:* Full-time
Job Types: Full-time, Permanent
Pay: $18.25-$22.00 per hour
Work Location: In person