About this role
FARM TO FLIGHT SPECIALTY MARKETS
We operate our Farm stores from one guiding principle: Food Matters. Our choices are impactful. We are committed to food that is delicious and nutritious while being mindful of people and planet. We champion the communities we serve through local and regional producers, locally sourced ingredients whenever possible, chef-driven menus, fresh prepared foods, and a curated mix of premium retail products.
Pay Range: 85,000 - 95,000 Per Year
POSITION SUMMARY
The General Manager leads a Farm to Flight specialty market that integrates premium retail, fresh prepared foods, café and quick-service dining. This leader owns the guest and brand experience, overall financial performance, people development, merchandising, category execution, inventory, foodservice operations, and compliance. The General Manager builds strong platform-level relationships with brand partners, local makers, distributors, airport stakeholders, and internal business partners to deliver a distinctive taste of place while meeting Paradies Lagardère standards for profitable growth, operational excellence, and associate engagement.
DUTIES AND RESPONSIBILITIES
This General Manager will model our Paradies Lagardère's TRIFIC values of Trust, Respect, Integrity, First-Class, Innovation, and Commitment. This position also contains the following responsibilities:
People Leadership
· Build, recruit, coach, develop, recognize, and retain a high-performing team across retail and dining operations.
· Set clear expectations, provide timely feedback, complete required evaluations and training, and build bench strength.
· Create a safe, respectful, inclusive, and engaged workplace with open communication and accountability.
Guest and Brand Experience
· Deliver exceptional hospitality and resolve guest concerns promptly and effectively.
· Execute the Farm to Flight brand promise through clean, local, intentional, and responsible choices across food, product, service, signage, and storytelling.
· Commit to high brand standards for store appearance, food quality, presentation, cleanliness, in-stock position, and associate readiness.
Retail, Category Management and Merchandising
· Own platform-level category performance, assortment execution, merchandising standards, pricing integrity, promotional activity, and local product storytelling.
· Analyze sales, margin, inventory, and guest purchasing trends to optimize category mix, space allocation, SKU productivity, and replenishment.
· Lead visual merchandising, product placement, seasonal rotations, displays, signage, and planogram execution across premium, local, regional, and core assortments.
· Maintain productive relationships with brand partners, local makers, distributors, and category partners; coordinate launches, education, activations, issue resolution, and performance follow-up.
Foodservice and Operational Excellence
· Lead fresh prepared food, café, grab-and-go, and quick-service operations with consistent quality, speed, hospitality, and brand execution.
· Ensure compliance with food safety, sanitation, HACCP, recipe, portioning, labeling, opening/closing, cash handling, and security requirements.
· Monitor daily operations and management routines, address execution gaps, and maintain a visible leadership presence.
Profitable Growth and Financial Management
· Own sales, profitability, labor, payroll, food cost, retail margin, controllable expenses, and location P&L performance.
· Use financial and operating reports to identify opportunities, establish action plans, and hold the management team accountable for results.
· Protect company assets through inventory accuracy, receiving controls, cycle counts, shrink and waste reduction, loss prevention, and safe work practices.
Innovation, Systems and Communication
· Use inventory, purchasing, forecasting, scheduling, timekeeping, point-of-sale, reporting, email, and electronic filing systems effectively.
· Use Microsoft Excel and other Microsoft 365 applications to analyze performance, maintain business records, communicate, and prepare reports and presentations.
· Identify process improvements, adapt to changing business needs, prioritize effectively, and collaborate across Retail Merchandising, Dining, Finance, Supply Chain, Human Resources, Legal, Business Development, and airport operations.
· Communicate clearly and professionally with associates, guests, brand partners, vendors, and internal and external stakeholders.
POSITION QUALIFICATIONS
· 5-7 years of progressive management experience in specialty retail, gourmet market, grocery, foodservice, QSR, hospitality, or a comparable multi-category environment; combined retail and dining experience strongly preferred.
· Demonstrated experience leading merchandising, category performance, inventory management, foodservice execution, labor, and financial results.
· Experience managing external brand, vendor, distributor, or local maker relationships at the store or platform level.
· Proficiency in Microsoft Excel and Microsoft 365 applications, including Outlook, Word, PowerPoint, and Teams, plus relevant operational management systems.
· SERV Safe Food Manager Certification required within six months of hire or promotion.
· Bachelor's degree in Business, Retail, Hospitality, Restaurant Management, or a related field preferred; equivalent education and practical experience considered.
· Ability to work a flexible schedule in a 7/365 environment, including early mornings, evenings, weekends, and holidays, based on business needs.
· Ability to stand for extended periods and perform essential physical requirements, including bending, reaching, climbing a ladder, walking long distances, and lifting at least 25 pounds.
This position description is intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.