About this role
POSITION SPECIFIC DUTIES & RESPONSIBILITIES: Oversee and support daily operations of a multidisciplinary team. Supervise assigned staff including case managers, care coordinators, PRSS, and administrative support. Conduct regular team huddles and case staffing to ensure coordinated care delivery. Ensure team performance and service delivery align with organizational expectations. Ensure services are accessible, timely, and client centered. Lead efforts to engage hard-to-reach clients and those with high-risk needs. Facilitate referrals and integration with physical health, psychiatric, and other supportive services. Address clients' needs promptly, including medical, housing, and crisis-related support. Analyze and disseminate data to guide service planning and staff priorities. Use service utilization and quality metrics to inform client care and operational decisions. Collaborate with data teams to ensure accurate reporting and identify gaps or trends. Monitor staff caseloads and adjust assignments to maintain equity and efficiency. Identify barriers to service delivery and recommend improvements. Ensure compliance with agency, state, and payer documentation and reporting requirements. Support recruitment, onboarding, and development of team members. Maintain positive relationships with internal departments and leadership. Participate in multidisciplinary planning and quality improvement initiatives. Advocate for staffing and resource needs in collaboration with leadership.
QUALIFICATIONS EDUCATION: Bachelor's Degree in related field is required
EXPERIENCE: 5+ years' experience in mental health care. 2+ years' experience in a supervisory role.
PERFORMANCE COMPETENCIES: Strategic and Analytical Decision-Making. Effective Supervision and Team Leadership. Data Analysis and Operational Planning. Strong Communication and Problem-Solving Skills. Workflow Management and Service Coordination.
KNOWLEDGE/SKILLS/ABILITIES: Regulatory Compliance – Familiarity with HIPAA, Medicaid/Medicare, state mental health regulations, and documentation standards. Trauma-Informed Care – Knowledge of trauma-informed approaches and their application in service delivery and team supervision. Crisis Intervention – Awareness of crisis de-escalation techniques and emergency response procedures. Clinical Supervision Models – Understanding of effective supervision practices, including reflective supervision and performance management. Cultural Competency – Knowledge of cultural and socioeconomic factors impacting mental health care. Leadership and Team Building – Ability to inspire, guide, and support staff, promote collaboration, and address conflict constructively. Communication – Strong written and verbal communication skills, including documentation, feedback delivery, and interdepartmental coordination. Problem-Solving – Ability to assess situations, make decisions under pressure, and implement effective solutions. Time Management – Skill in prioritizing tasks, managing deadlines, and balancing administrative and supervisory duties. Coaching and Mentorship – Competency in developing staff, providing constructive feedback, and facilitating professional growth. Maintain Confidentiality and Professional Ethics – Uphold ethical standards and client confidentiality at all times. Adapt to Change – Flexibility to lead through organizational, procedural, or policy changes in a fast-paced environment. Handle Sensitive Situations with Diplomacy – Remain calm and objective when managing performance concerns, staff grievances, or client crises
CERTIFICATIONS/LICENSES: ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire. ODMHSAS Case Manager II Certification, completed within 60 days of eligibility. Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office and/or for the transportation of clients.
OTHER INFORMATION
SAFETY SENSITIVE JOB CLASSIFICATION: This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
ADDITIONAL INFORMATION: May be required to work evening hours, weekends, and/or holidays.