About this role
The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.
Key Responsibilities
• Process customer orders in the ERP system accurately and within agreed timelines.
• Validate order details, pricing, product codes, and delivery information.
• Send order confirmations and maintain order records.
• Respond to routine customer inquiries regarding order status, deliveries, and product availability.
• Monitor open orders and follow up on backorders or delivery issues.
• Escalate complex issues or customer complaints to senior team members.
• Maintain compliance with company policies, quality standards, and SOPs.
Qualifications
• High school diploma or equivalent.
• 0-2 years of experience in Customer Service, Administration, or Order Processing.
• Proficiency with Microsoft Office D365 and ESKER experience is a plus.
• Good communication skills and attention to detail.
• Fluent in FR, EN
Core Competencies
• Customer Focus
• Attention to Detail
• Organization & Planning
• Teamwork
• Learning Agility
You are interested by this short time mission ?
- Immediate availability requested.
- Location close to Geneva is a must.