About this role
Salary: £53,000 - 93,000 per year
Requirements: Proven experience in Application Support, Production Support, or Service Support within a Linux environmentStrong SQL skills and the ability to analyse data and troubleshoot application issuesExperience writing and maintaining shell scriptsExcellent analytical and problem-solving skills, with a methodical approach to incident resolutionStrong understanding of the Software Development Lifecycle (SDLC)Ability to work independently, prioritize effectively, and take ownership of complex issuesStrong communication skills, including the ability to explain technical topics clearly to technical and non-technical stakeholdersFluency in written and spoken EnglishExperience with Java, Kafka, and OpenShift is an advantageKnowledge of ITIL practices and service management processes is an advantageITIL Foundation certification, or willingness to obtain it, is an advantageExperience supporting large-scale, business-critical applications in a complex enterprise environment is an advantageExposure to performance testing, database administration, or other specialist support disciplines is an advantageExperience improving operational processes through automation and tooling is an advantageMust already have the legal right to work in the United Kingdom; visa sponsorship is not available Responsibilities: Provide expert support for business-critical applications across production and test environmentsInvestigate, troubleshoot, and resolve complex incidents and problems to minimize business impact and ensure service continuitySupport application releases and deployments into test and production environmentsCollaborate with developers, infrastructure teams, and business stakeholders to ensure smooth service deliveryRespond to business and operational requests within agreed service levelsAssess the production impact of large-scale changes and contribute to implementation planningParticipate in disaster recovery testing, production site switches, and operational readiness activitiesDevelop and enhance scripts, automation tools, and support processes to improve operational efficiencyContribute to continuous improvement initiatives that strengthen system stability, supportability, and performanceShare knowledge, coach colleagues, and provide technical guidance Technologies: SupportITILJavaKafkaLinuxOpenShiftSQL More:
Were hiring for our Group Business Solutions (GBS) division, where youll help maintain the stability, performance, and reliability of critical applications supporting financial market operations. Youll work at the heart of our production environment as part of a collaborative team focused on technical problem-solving and continuous improvement. This role offers the opportunity to make a tangible impact on service reliability and customer satisfaction. The position is open only to candidates who already have the legal right to work in the United Kingdom; we cannot provide visa sponsorship.
last updated 40 week of 2026