About this role
Salary: £60,000 - 75,000 per year
Requirements: Knowledge and experience of LCD displays (essential)Knowledge and experience of Human-Machine Interface (HMI) and related hardware (essential)Knowledge and experience of developing and implementing BIOS/firmware and integrating application softwareKnowledge and experience of developing and implementing embedded system designs using x86 and ARM architectures, and related operating systems such as Linux, Windows 10 and AndroidCustomer-centric mindset and comfort in an outward-facing roleAbility to maintain knowledge of industry trends and resolve design issuesExceptional written, verbal and presentation skillsExperience with MS Project, Microsoft Excel, Word, PowerPoint and project management toolsDegree in Electrical Engineering or equivalent technical qualifications Responsibilities: Lead our engineering support function across our European customer base, supporting existing customers on standard and custom projects and providing engineering support to win new business and drive regional growthDelight existing customers through support and engineering innovations, including end-of-life management, new product development support and engineering-related customer relationship management, helping us re-win end-of-life businessRespond quickly and thoroughly to RFQs and support our sales team in delivering competitive solutions across our product sets, excluding 3.0 IDSProvide pre-sales support to customers, prospects and sales team members by explaining products, conducting demonstrations for different applications and use cases, identifying problems and proposing solutionsDevelop and manage our growing FAE team, helping colleagues stay motivated and maintain high standardsManage projects, forecast resources and maintain engineering administration, serving as the single point of engineering contact for EMEA and maintaining supporting documentationParticipate in technical meetings and prepare training programs for our sales teamCollaborate with teams across functions and geographies to ensure customers receive high-quality engineering support and suitable technical solutions Technologies: ARMAndroidEmbeddedExcelFirmwareHardwareSupportLinuxMatrixWindows More:
We are seeking an experienced Field Application Engineering Manager – EMEA for a full-time, permanent role based in Crawley, with hybrid working three days per week. The salary is up to £75,000 base, plus bonus and benefits. Reporting to the VP, Technology & Customer Integration – EMEA & ROW, you will work within our global, complex, matrix organisation and serve as a key engineering contact for the wider business. The role spans customer and engineering activity across Broadcast, Medical, Industrial, Test & Measurement and Transportation, with a particular focus on developing HMI solutions for studio, TV and radio applications. You will combine customer support, pre-sales engineering, project management and team development.
last updated 40 week of 2026