About this role
Salary: £32,000 - 38,000 per year
Requirements: Confident communication skills and a customer-first mindsetPractical experience supporting users with common IT issues, such as helpdesk or desktop supportStrong problem-solving skills and the ability to stay calm when priorities changeA methodical approach to logging, updating records and following service processesMotivation to learn, improve and help reduce recurring issues Responsibilities: Triage and resolve user IT issues, including access problems, software concerns and hardware faultsProvide step-by-step support through tickets and user communicationsMaintain accurate service records and clearly document updatesSupport routine onboarding and basic IT setup for colleaguesEscalate complex incidents when needed and remain accountable for progressShare recurring issue trends and practical fixes to support continuous improvement Technologies: HardwareSupport More:
We offer an onsite IT Support role in Telford, supporting colleagues and helping keep day-to-day operations running smoothly. The position is part of a busy, people-focused organisation and contributes to dependable technology services, effective collaboration and operational continuity. We value responsiveness, reliability, clear ownership and professional support. The role is advertised through Jonathan Lee Recruitment, an engineering and manufacturing recruitment consultancy established in 1978, acting as an employment agency.
last updated 40 week of 2026