About this role
Salary: £35,000 - 40,000 per year
Requirements: Proficiency in Microsoft server and desktop operating systemsExperience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams VoiceKnowledge of VMware and/or Microsoft Hyper-VBasic networking skills, including knowledge of switches and firewallsExperience with Autotask, Datto RMM, and IT Glue is a plusWell-presented and a strong team playerCustomer-focused with excellent service skills Responsibilities: Provide remote IT support to customers and resolve complex technical issuesTroubleshoot issues escalated from the 1st Line Helpdesk teamUpdate and maintain customer IT documentation and the internal knowledge baseSupport and train junior engineers to enhance team skillsOccasionally visit customer sites to resolve recurring or complex technical issuesCreate, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirementsEnsure Group Policy changes follow best practices and are clearly documented in the internal knowledge baseProvide support to customers through phone, email, and a ticket management system Technologies: Active DirectoryHyper-VSupportSecuritySharePointVMwareOffice 365 More:
We are seeking an experienced 2nd Line Helpdesk Engineer to join our existing team. The role is based in Yateley, Hampshire, with a hybrid working opportunity and a salary of up to £40,000 per annum.
last updated 40 week of 2026