About this role
Salary: £25,000 - 30,000 per year
Requirements: Previous experience in a 1st Line Support or Helpdesk role within an MSP environmentStrong troubleshooting and problem-solving skillsFamiliarity with Windows 7, 10, and 11Experience with Microsoft technologies, including Active Directory, Group Policy, server maintenance, and Office 365 (Exchange, OneDrive, and SharePoint)Basic understanding of AzureBasic networking knowledge, including IP addressing, DHCP, and DNSKnowledge of VMware or virtualisationExperience with antivirus solutions, such as SophosClear and confident communication skillsCustomer service experienceDesirable: Experience with Mac administrationDesirable: Previous experience in a customer-facing IT support environment Responsibilities: Diagnose and resolve technical issues, escalating where necessarySupport users across Microsoft technologies, including Windows and Office 365Maintain and update IT documentation and knowledge basesDeliver customer-facing support via phone, email, and in person as requiredParticipate in an on-call rota providing 24-hour support Technologies: Active DirectoryAzureSupportOffice 365SharePointVMwareWindowsCloud More:
We are a leading national managed service provider seeking a 1st Line IT Support Analyst to join our existing team in Hampshire due to continued growth. The role is based in Yateley, offers a hybrid working opportunity, and pays up to £30,000 per annum. You will provide remote first-line IT support to clients and help diagnose and resolve technical issues.
last updated 40 week of 2026