About this role
Salary: £? - ? per year
Requirements: Previous experience in an IT support, helpdesk or customer service environmentStrong troubleshooting and problem-solving skillsExcellent written and verbal communication skillsKnowledge of Windows operating systems, mobile devices and Microsoft applicationsExperience using ticketing systems and remote support toolsA customer-focused approach and genuine desire to help othersAbility to prioritise workloads and remain calm under pressureAn IT qualification or relevant studies would be advantageous Responsibilities: Provide first-line technical support via phone, email and service desk systemsTroubleshoot hardware, software and connectivity issuesLog and manage incidents and service requests accuratelyEscalate complex issues to appropriate support teamsSet up and maintain user accounts and access permissionsSupport desktops, laptops, mobile phones and tabletsAssist with hardware deployment and software installationsKeep users updated on progress and resolutionsContribute to knowledge base documentation and process improvements Technologies: HardwareSupportMobileWindows More:
We are recruiting an IT First Line Support Analyst to join a busy Service Delivery team supporting colleagues across the business. This is a temporary, full-time assignment based entirely in our Bedford office, with an immediate start available, paying £16.00 per hour. It offers an opportunity to develop an IT career, gain exposure to a wide range of technologies and business systems, and take part in day-to-day support and project work in a supportive team with ongoing learning opportunities. The vacancy will remain open until filled, and interviews will take place during this period, so we encourage early applications. Tate is acting as an Employment Business for this vacancy. We are committed to equal opportunities and can discuss adjustments to support candidates during the application or interview process. Candidates are also welcome to share their preferred pronouns in their application.
last updated 40 week of 2026