About this role
Salary: £40,000 - 45,000 per year
Requirements: UK national with a minimum of five years UK residency to meet clearance requirementsFamiliarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePointStrong communication and interpersonal skillsA methodical approach to investigating and resolving technical issuesAbility to manage multiple requests and prioritise workload effectivelyGood attention to detail and accurate record-keepingAbility to work effectively as part of a technical support teamFamiliarity with ITIL processes, particularly ITIL 4 (desirable)Understanding of Microsoft Active Directory and its role in access management (desirable)Experience with PowerShell scripting (desirable)Familiarity with Remedy or similar IT service-management platforms (desirable)Previous experience in a technical support or service desk environment (desirable) Responsibilities: Manage and prioritise a queue of incidents and service requests using RemedyInvestigate technical issues and identify appropriate resolutionsComplete standard service requests and changes in accordance with documented proceduresEscalate complex or unresolved issues to senior team members when requiredMaintain accurate records of investigations, actions and resolutionsFollow established IT service-management processes and operational proceduresCommunicate clearly with colleagues and stakeholders regarding progress and outcomesEnsure requests are completed within agreed timescales and service levels Technologies: Active DirectoryExcelSupportITILPowerShellSharePoint More:
We are seeking a customer-focused Technical Support Professional to join Experis in Bristol, BS34 8JH. This is an on-site role with no remote working, with a start date of 26 October 2026. Experis Consultancy is a global organisation with more than 1,000 consultants on assignment across 20 clients worldwide and is part of ManpowerGroup. Our UK operation partners with major clients across a range of industries, and we support clients and consultants throughout assignments, with a focus on training, technology and career development. Benefits include a contributory pension scheme, Employee Assistance Programme, medical and dental cover, 22 days holiday plus bank holidays, maternity pay, shared parental leave, paternity leave, sick pay, and access to training and career-development opportunities.
last updated 40 week of 2026