About this role
Salary: £? - ? per year
Requirements: Strong experience as a Senior User ResearcherPrevious UK Government experienceGood understanding of government policy environments and ways of workingStrong workshop design and facilitation skillsExcellent stakeholder management and communication skillsExperience presenting research findings and recommendations to senior stakeholdersDemonstrable experience using research and evidence to influence decisionsExperience working within multidisciplinary transformation or digital teamsBPSS clearanceDesirable: experience in policy-focused Government environmentsDesirable: service design or research-led transformation experienceDesirable: awareness of AI or emerging technology within services Responsibilities: Plan and deliver user research across transformation initiativesDesign and facilitate workshops, interviews and stakeholder sessionsGather and synthesise qualitative research into clear, actionable insightsTest existing assumptions, problem statements and user needsIdentify gaps and risks within the existing evidence baseDevelop research outputs, including insight reports, journey maps, personas and workflow mapsPresent findings and recommendations to senior stakeholdersWork collaboratively with policy, product, delivery, service design and technical teamsUse research and evidence to influence future programme and service design Technologies: AI More:
We are seeking an experienced Senior User Researcher to join a Government client on a high-profile transformation programme. You will build on an existing evidence base and work with policy teams and senior stakeholders to understand user needs and improve service and process design and delivery. Although the wider programme has links to AI and emerging technology, AI expertise is not required; the focus is on user research, workshop facilitation, stakeholder engagement and evidence-based decision-making. The day rate is £600–£650, inside IR35, on a contract until 31 March 2027. The role is based in London, Bristol or Manchester and is predominantly remote.
last updated 40 week of 2026