About this role
Salary: £51,000 - 91,000 per year
Requirements: In-depth knowledge of Microsoft client operating systems (Windows 10/11)Knowledge of Active Directory and Group Policy Objects (GPOs)Knowledge of Microsoft SCCM and Group Policy administrationExtensive experience working in a desktop support environmentKnowledge of WIMS and their managementExperience with System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK), and Microsoft Deployment ToolkitKnowledge of network infrastructureAbility to create and manage professional, articulate documentsITIL awarenessAbility to successfully complete high-level government vetting Responsibilities: Provide 3rd Line technical support for desktop hardware and software, including SCCM, Group Policy, and deployed applicationsAssist with creating and managing Windows Images (WIMS) to support Operating System Deployment (OSD) for desktops, laptops, and workstationsHelp deliver contracted IT services and value-added services to the end client, providing effective, efficient, customer-focused support to client staffManage WIMS and OSD for the desktop environmentDevelop and create standard WIM imagesProduce OSD task sequences for various hardware platformsAssist with testing newly created SOEsTroubleshoot SOE- and build-related issuesLiaise with suppliers to correct faults and implement software and hardware fixes and upgradesDocument technical solutions in the Service Desk knowledge baseProvide technical support and training to 1st and 2nd Line Service Desk AnalystsTest and document new hardwareWrite user documentation supporting the front-office hardware and software infrastructureInvestigate new products and solutions and make recommendationsCreate Group Policies and administer existing policiesAnalyse, manage, and deploy Microsoft patches to the desktop environment Technologies: Active DirectoryHardwareSupportITILNetworkWindows More:
We are hiring for an Information Technology role based in Bristol or Hatfield, UK, providing desktop support services. Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing appropriate technology, and managing customer infrastructures. We offer a friendly, open working environment with limited hierarchy and welcome professionals with diverse competencies, personalities, and strengths who share our values of teamwork and performance. We are growing and hiring, and we encourage, empower, and support our people, with a strong sense of community.
last updated 40 week of 2026